Return Policy

Thank you for shopping at The Name Necklace Shop! 

We are here to help with any orders or questions that you may have.  Write to 
[email protected] for complete customer service. All emails are answered within 24 hours.  If you do not receive an answer, please assume that your email was not received by our team.  We will of course replace any item that is incorrect or broken.  Please make sure that the name you are requesting is spelled correctly on your order form.
For complete and timely answers to any questions, please write to our email address today.

We do not exchange nameplate necklaces if you do not like the font that you chose. Please be sure to use our FONT PREVIEW for each name before placing your final order. You can view how any name will appear in any font!

Name Necklaces will be repaired free of charge for the first two months after delivery. For chain changes and repairs after this time period, there is a $15.00 charge including the new chain and postage. Gold and Silver chains must be returned with the nameplate for exchange.

Our single thickness items are not as strong as our double thickness. Use a metric ruler to view .7, 1.2, .4 and .8 millimeter thicknesses. When in doubt always choose double thickness for double strength.

We do not take responsiblity for postal delays in your country. Under no circumstances will refunds be given because the item arrived late. These are personalized items, hand designed for you. The production can take an extra day or two if the item is made incorrectly, and there are many unexplained postal delays world wide.  Again, does not take responsiblity for these delays.

Thank you again for your continued orders!

The Name Necklace Team